The Komorebi Space is a private counselling practice run by Danielle Bousquet, a UK-based pluralistic counsellor and psychotherapist. I am registered with the Information Commissioner’s Office (ICO) as a data controller (ICO registration number:ZC076280).

This policy explains how I collect and use personal information when you:

• visit my website

• contact me by email or contact form

• enquire about counselling/psychotherapy

• engage in therapy with me

I only process personal data necessary to provide safe and effective counselling and psychotherapy and to meet legal and professional obligations.

When you visit my website

• Basic technical information (such as browser or device type)

• Anonymous website analytics provided by Squarespace

When you contact me

• Your name

• Email address

• Any information you choose to include in your message

If you begin counselling

• Contact details

• Emergency contact information

• GP details (where appropriate)

• Brief session notes

• Any personal information you choose to share during therapy

I only collect information that is necessary to provide a safe and professional service.

I collect and use personal data to:

• respond to enquiries

• provide counselling services

• manage appointments and communication

• maintain appropriate clinical records

• meet professional, ethical, and legal obligations

Under UK GDPR, the lawful bases I rely on include:

• Legitimate interests (responding to enquiries and running the practice safely)

• Contract (providing counselling once agreed)

• Legal obligation (for example, financial record keeping)

• For therapy-related data, processing necessary for health and care purposes, with consent where appropriate

Your information is not used for marketing.

I take data security seriously. Safeguards include:

• password-protected laptop with access restricted to me only

• password-protected documents for notes/records

• encrypted devices (laptop/phone where applicable)

• 2-factor authentication (2FA) on my email account

• secure, access-restricted storage for any paper records (locked cabinet)

Online working: Sessions take place via Google Meet. I do not record sessions. I ask clients not to record sessions without explicit written agreement.

In line with professional and legal requirements:

• Therapy records are kept for 7 years after therapy ends.

• Enquiry emails are deleted if counselling does not proceed.

• Financial records are kept for 7 years (HMRC requirement).

After this period, data is securely deleted or destroyed.

Everything you share in counselling is treated as confidential in line with BACP’s Ethical Framework, which emphasises protecting client privacy and explaining reasonably foreseeable limitations in advance.

Confidentiality may be broken only if:

• there is a serious risk of harm to you or someone else, including safeguarding concerns

• disclosure is required by law or a court order

Where appropriate, I will discuss this with you first unless doing so would increase risk.

Your personal data is not shared with third parties, advertisers, or marketing organisations.

Limited information may be shared only when:

• required by law

• necessary for safeguarding

• discussed by first name only in clinical supervision

You have the right to ask me to access your personal information, correct it if it is inaccurate, delete it (where appropriate), and to limit or object to how I use your personal information in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters.

If I hold personal information about you, you can request that I:

• give you a description of what I hold and where it came from

• explain why I am holding it, how long I will keep it, and how that retention period was decided

• tell you who it could be disclosed to (if anyone)

• provide you with a copy of the information in a clear, understandable form

You can also ask me at any time to correct any mistakes in the personal information I hold about you.

To make a request, please put it in writing and email: danielle@komorebispace.com. I will normally respond within one month.

Please note that, in some situations, I may not be able to delete information immediately (for example, where I have legal or professional obligations to retain records). If this applies, I will explain why.

If you have any concerns about how I handle your personal data, you are welcome to contact me using the details above. If you wish to make a formal complaint, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

I am based in the UK and store data securely within GDPR-compliant systems. If you access counselling/psychotherapy from outside the UK, data protection laws in your country may differ, and I will ensure your privacy is respected in line with this policy.

My website uses essential cookies and may use basic analytics provided by Squarespace to keep the site functioning and understand general traffic patterns.

If you submit the contact form, the information you enter (name, email, message content) is processed by Squarespace and sent to me by email. I use it only to respond to your enquiry and arrange sessions if relevant.